The screen will not go away or allow me to do anything. I was just sent a refurbished phone and after sending all of my old phone items to the new phone a popup appeared that said that Samsung Connect has stopped. Problem #1: How to fix Galaxy S9 “Samsung Connect has stopped” error Both of these apps are part of the standard Samsung firmware package so if you’ve also encountered error with any of them in your own S9 or S9 Plus, this guide should help. This troubleshooting post addresses two issues involving core Samsung apps in the #GalaxyS9 - Samsung Connect or SmartThings and Settings.
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